MEDE KRK respects the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase a product, or communicate with us.
Information We Collect
We may collect information including:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Transaction information
- Products purchased
- Customer support communications
- Device and browser information
- IP address
- Website usage information
Payment information may be processed securely by third-party payment processors.
MEDE KRK does not necessarily receive or store complete card details where payments are processed through a third-party payment provider.
How We Use Personal Information
We may use personal information to:
- Process orders
- Process payments
- Deliver purchases
- Send order confirmations
- Provide shipping and tracking updates
- Provide customer service
- Process returns and refunds
- Prevent fraudulent activity
- Protect our website and business
- Improve our products and website
- Analyse website performance
- Maintain legally required business records
- Comply with legal obligations
- Provide marketing communications where permitted
Sharing Information
We do not sell customers' personal information.
We may share necessary information with trusted service providers such as:
- Payment processors
- Delivery carriers
- Fulfilment partners
- Website hosting providers
- E-commerce platforms
- Analytics providers
- Fraud prevention providers
- Marketing providers where permitted
- Professional advisers
- Government or regulatory authorities where legally required
Service providers receive only the information reasonably necessary to perform their services.
Cookies
Our website may use cookies and similar technologies to:
- Operate essential website functionality
- Maintain shopping carts
- Process checkout sessions
- Remember preferences
- Improve website performance
- Understand website traffic
- Prevent fraud
- Measure marketing effectiveness where consent is provided
Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.
Data Security
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online information system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process transactions
- Provide customer service
- Maintain business records
- Resolve disputes
- Prevent fraud
- Meet tax, accounting, and legal obligations
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Request a copy of certain information
- Object to direct marketing
To make a privacy request, contact:
We may need to verify your identity before processing certain requests.
Marketing Communications
Customers may unsubscribe from promotional marketing communications at any time by using the unsubscribe link contained in the communication or by contacting us.
Transactional communications concerning orders, payments, deliveries, or customer support may still be sent where necessary.
Third-Party Links
Our website may contain links to external websites.
MEDE KRK is not responsible for the privacy practices or content of independent third-party websites.
Changes to This Privacy Policy
We may periodically update this Privacy Policy.
The current version will always be made available on our website with the applicable updated date.
Contact Information
For questions about privacy or personal information:
Company name: MEDE KRK
Company address: Wohleiberg 10, Frauenkappelen, Canton of Bern, 3202, Switzerland
Email: support@medekrk.com
Phone: 020 88744371