Shipping Policy
At MEDE KRK, we aim to provide customers with a clear and reliable delivery experience.
Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once an order has been dispatched, customers may receive a shipping confirmation email containing tracking information where tracking is available.
Estimated Delivery Times
Estimated delivery times depend on the destination and delivery service selected.
For orders delivered within the United Kingdom, the estimated transit time is generally:
3–7 business days after dispatch.
For international orders, delivery times may vary depending on the destination, carrier, and customs procedures.
The applicable estimated delivery time will also be displayed during checkout where available.
Please note that delivery estimates are not guarantees. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, weather, customs inspections, public holidays, or unusually high order volumes.
Shipping Costs
Shipping charges, where applicable, are calculated based on the destination, order, and available delivery method.
The complete shipping cost will be clearly displayed at checkout before payment is completed.
Customers will never be charged an undisclosed shipping fee after completing their purchase.
Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at:
We will attempt to update the address where possible, but changes cannot be guaranteed after an order has entered fulfilment or has been dispatched.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact our customer support team.
We will investigate the shipment with the relevant carrier and provide appropriate assistance.
Lost Packages
If a shipment appears to have been lost during transit, please contact us.
We may conduct an investigation with the carrier before issuing an appropriate replacement or refund.
Damaged Packages
If an order arrives damaged, please contact us as soon as possible.
Please include:
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Your order number
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A description of the issue
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Photographs of the damaged product
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Photographs of the packaging where appropriate
We will review the issue and provide an appropriate solution.
Customs and Import Charges
For international deliveries, customs duties, import taxes, or other local charges may apply depending on the destination.
Where such charges are not collected at checkout, they may be imposed by local authorities and are generally the customer's responsibility unless otherwise stated.
Contact Information
For any questions concerning shipping or delivery, please contact us.
Company name: MEDE KRK
Company address: Wohleiberg 10, Frauenkappelen, Canton of Bern, 3202, Switzerland
Email: support@medekrk.com
Phone: 020 88744371