At MEDE KRK, we want customers to be satisfied with their purchases.
This policy explains our procedures for returns, cancellations, refunds, damaged products, and incorrect orders.
Nothing in this policy limits any statutory consumer rights available under applicable law.
14-Day Return Period
Customers may request a return for eligible products within 14 days from the date the order is delivered.
To begin a return, please contact:
Include:
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Your full name
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Order number
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Email address used for the purchase
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Product you wish to return
Our customer service team will provide the applicable return instructions.
Please do not return products without first contacting us.
Change-of-Mind Returns
Eligible products may be returned within the 14-day return period even if they are not defective.
Products should be returned in substantially the same condition in which they were received and should include any accessories or components originally supplied with the product.
Customers may inspect products as reasonably necessary to determine their nature, characteristics, and functionality.
Return Method
Returns are made by mail.
Before sending a return, customers must contact our customer service team at:
We will provide the appropriate return instructions and return destination.
Do not send products to our company address unless our customer service team specifically instructs you to do so.
Return Shipping Costs
For returns made because the customer has changed their mind, the customer is responsible for the direct cost of returning the product unless we state otherwise.
If a product is:
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Defective
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Damaged upon arrival
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Incorrect
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Materially different from what was ordered
MEDE KRK will cover reasonable return shipping costs where applicable.
Non-Returnable Products
Certain products may not qualify for change-of-mind returns where applicable law permits an exclusion.
Examples may include:
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Personalised or custom-made products
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Perishable products
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Sealed products unsuitable for return for hygiene or health reasons once opened
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Products specifically excluded from cancellation rights under applicable law
This does not affect statutory rights relating to defective, damaged, or incorrectly supplied products.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, incorrect, or not as described, contact us as soon as possible at:
Please provide your order number and photographs of the problem where appropriate.
Depending on the circumstances, we may provide:
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A replacement
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A repair
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A full refund
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A partial refund
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Another remedy required by applicable consumer law
Refund Processing
Once a returned product has been received and inspected, we will notify you regarding your refund.
Approved refunds will normally be issued to the original payment method.
Refunds will be processed within 14 days of receiving the returned goods or receiving acceptable evidence that the goods have been returned, where applicable.
Your bank, card provider, or payment processor may require additional time before the refund appears in your account.
Original Shipping Charges
Where legally required following a valid cancellation, standard outbound delivery charges will also be refunded.
If the customer selected a more expensive premium or express delivery option, the additional premium delivery cost may not be refundable.
Exchanges
If you would like to exchange an eligible product, contact us at:
Exchange availability depends on product availability.
Where a direct exchange cannot be provided, we may ask you to return the original product for a refund and place a new order.
Cancelling an Order
If you wish to cancel an order before it has been dispatched, please contact us immediately.
We will attempt to cancel the order, but cancellation cannot be guaranteed once fulfilment or dispatch has started.
This does not affect applicable statutory cancellation rights.
Contact Information
For returns, refunds, cancellations, or product issues, please contact us.
Company name: MEDE KRK
Company address: Wohleiberg 10, Frauenkappelen, Canton of Bern, 3202, Switzerland
Email: support@medekrk.com
Phone: 020 88744371